TPW Advantage – Privacy Policy

Please read the following and don't hesitate to contact us if you have any questions or concerns.

This Privacy Policy explains how TPW (“we”, “us”, “our”) collects, uses, stores, and discloses personal information in relation to the TPW Advantage loyalty program.

1. What Information We Collect

When you participate in the TPW Advantage program, we may collect personal information including, but not limited to:

  • Your name
  • Your email address
  • Your phone number
  • Your business name (if applicable)
  • Transaction and purchase history
  • Your loyalty points balance and redemption history

2. How We Collect Information

We collect information when you:

  • Sign up for TPW Advantage
  • Make purchases with TPW
  • Redeem rewards
  • Contact us for support

3. How We Use Your Information

We use your information for the purposes of:

  • Operating and administering the TPW Advantage program
  • Tracking points, rewards, and redemptions
  • Communicating with you about your account and rewards
  • Providing customer support
  • Notifying you about changes to the program

4. How We Share Your Information

We do not sell, rent, or trade your personal information to data brokers or third parties for marketing purposes.

However, when you redeem a reward, we may share limited personal information with our reward partners strictly for the purpose of fulfilling that reward. This may include your name and email address being provided to a third-party business in order to issue a gift card, voucher, or similar reward.

We only share the minimum information required to fulfil the reward.

5. Data Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Access to customer data is restricted to authorised staff and systems only.

6. How Long We Keep Your Information

We retain your personal information only for as long as necessary to operate the TPW Advantage program and comply with legal and business obligations.

7. Accessing and Updating Your Information

You may request access to, or correction of, your personal information by contacting us using the details below.

8. Emails and Communications

We may send you emails relating to the operation of the loyalty program (such as reward confirmations, balance updates, or important changes). Where required by law, you will be able to unsubscribe from marketing communications.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Where practical, we will notify you of material changes via email or through the TPW website.

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at albury@tpw.com.au.

Last updated: 11/06/2026